akhi216
I ain't sign up for that
I have multiple PSN accounts and on just about all of them I have digital games on them. On one in particular, I have Destiny on it and I've been enjoying it since I got it about a week and a half ago.
Destiny has a companion app for smart devices that I have been using to keep track of my progression and my friends' progression. Everything was fine until two days ago when I was inexplicably signed out of the app. I somehow got signed out and it refused to let me sign back in. Yesterday I tried to sign in with the account on PS Store on my PC but it would recognize my login info. I know for a fact that I didn't change my password but I clicked forgot password anyway, and when I entered my email address to receive a password reset form it gave an error saying that they had no record of my email address.
Now I'm still have my login info on my PS3 and I can login on it with no problem. I opened Account Management and tried reenter my email address and it gave me a server error twice then accepted it the third time. You would think that I that info was reentered that PSN/PS-Store would recognize the email address after that but no, after doing that and attempting to change my password using the email address I get told again that there is no PSN account associated with my email address.
I called PlayStation Customer Support yesterday and the representative was able to confirm that my PSN ID was in fact registered under my email address. They didn't seem to have a clue why I was experiencing these problems but the offered to send a link to reset my password to my email address saying that it'd take up to 24 hours to get it and it usually only takes a couple of minutes...except that it's been over 24 hours, I haven't received the email and my issue still hasn't been resolved.
Destiny has a companion app for smart devices that I have been using to keep track of my progression and my friends' progression. Everything was fine until two days ago when I was inexplicably signed out of the app. I somehow got signed out and it refused to let me sign back in. Yesterday I tried to sign in with the account on PS Store on my PC but it would recognize my login info. I know for a fact that I didn't change my password but I clicked forgot password anyway, and when I entered my email address to receive a password reset form it gave an error saying that they had no record of my email address.
Now I'm still have my login info on my PS3 and I can login on it with no problem. I opened Account Management and tried reenter my email address and it gave me a server error twice then accepted it the third time. You would think that I that info was reentered that PSN/PS-Store would recognize the email address after that but no, after doing that and attempting to change my password using the email address I get told again that there is no PSN account associated with my email address.
I called PlayStation Customer Support yesterday and the representative was able to confirm that my PSN ID was in fact registered under my email address. They didn't seem to have a clue why I was experiencing these problems but the offered to send a link to reset my password to my email address saying that it'd take up to 24 hours to get it and it usually only takes a couple of minutes...except that it's been over 24 hours, I haven't received the email and my issue still hasn't been resolved.